Terms of Service

1. Agreement to Terms

By creating an account or using SoarBill (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms constitute a legally binding agreement between you and SoarBill. "SoarBill", "we", "us", and "our" refer to the operator of the Service. You can reach us at support@soarbill.com.

2. Service Description

SoarBill is a cloud-based SaaS platform for freelancers and contractors. The Service includes:

• Time tracking and timesheet management
• Client and project management
• Professional invoice generation (PDF)
• Email delivery of invoices to clients
• Reports and analytics

3. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent that you meet this requirement. The Service is intended for use in a professional capacity.

4. Account Registration

You must provide a valid email address and accurate information when creating your account. You are responsible for maintaining the security of your account credentials. Notify us immediately at support@soarbill.com if you suspect unauthorised access to your account.

You may not create accounts for others without their consent, or use automated means to create accounts.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable law
• Generate fraudulent invoices or misrepresent financial information
• Attempt to gain unauthorised access to any part of the Service or its systems
• Reverse-engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or offer the Service commercially without our express written consent
• Upload malicious code, viruses, or anything that interferes with the Service's operation
• Use the Service to send unsolicited communications (spam)

6. Plans and Features

The Service is available under two plans:

We reserve the right to modify plan features and pricing with reasonable notice (at least 30 days) to existing subscribers.

7. Payment and Billing

Paid subscriptions are processed through Stripe. By subscribing to a paid plan, you authorise us to charge your payment method on a recurring basis (monthly or annually, depending on your chosen billing cycle).

• Auto-renewal: Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• Failed payments: If payment fails, your account may be downgraded to the Free plan after a grace period.
• No refunds: In accordance with the EU Digital Content Directive (2019/770), you acknowledge that digital services are delivered immediately upon subscription activation and you waive your right of withdrawal. All fees paid are non-refundable except where required by applicable law.

8. Account Cancellation and Deletion

Cancelling your subscription: You may cancel your Pro subscription at any time from Settings → Billing. Cancellation takes effect at the end of your current billing period. You will retain Pro access until then.

Deleting your account: You may request permanent account deletion from Settings → Account → Data & Privacy. Upon confirmation:

• Your Pro subscription (if active) is cancelled immediately with no refund for the remaining period.
• Your account and all associated data are permanently deleted after a 30-day grace period. During this period, you cannot log in.
• Deletion is irreversible. Deleted data cannot be recovered.

9. Suspension and Termination by SoarBill

We reserve the right to suspend or terminate your account at our discretion, with or without prior notice, if:

• You violate these Terms
• We are required to do so by law or court order
• Continued access poses a security risk to the Service or other users

In the event of termination by SoarBill for cause, no refund will be issued. If we terminate your account for reasons other than cause, we will provide a pro-rated refund for any unused prepaid period.

10. Intellectual Property

SoarBill owns the platform, its software, design, branding, and all related intellectual property.

You own all data you input into the Service — your invoices, time entries, client data, and business information. We do not claim any ownership over your content.

You grant SoarBill a limited, non-exclusive licence to store, process, and display your content solely for the purpose of providing the Service to you.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be error-free, uninterrupted, or free from security vulnerabilities.

12. Limitation of Liability

To the maximum extent permitted by applicable law, SoarBill shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.

Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Bulgaria and applicable European Union law, without regard to conflict-of-law principles.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Bulgaria, without prejudice to any mandatory consumer protection rights you may have in your country of residence.

If you are an EU consumer, you may also use the EU Online Dispute Resolution platform.

14. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email or an in-app notification. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms: support@soarbill.com